Buyer Policy

1. Purchasing & Payments

• When you place an order, the request is sent directly to the seller via the platform or WhatsApp.
• Payments (COD or Direct UPI) go directly into the seller's account. Torgify does not hold your money.
• Fraud Prevention: Please verify the seller's identity and product before making advance UPI payments. For physical goods from unknown sellers, Cash on Delivery (COD) or Pay-at-Shop is recommended.

2. Returns, Refunds, and Cancellations

• No Centralized Refunds: Torgify cannot initiate refunds. You must contact the seller directly using the phone number or WhatsApp link provided in your order history.
• Return and exchange policies are determined by individual sellers, not by Torgify.

3. Location & Privacy

• When you use the "Share Location on WhatsApp" feature, your exact GPS coordinates are sent directly to the seller to facilitate delivery. Do not share your location with suspicious or unverified contacts.

Seller Policy

1. Independent Contractor Status & Legal Standing

• You operate as an independent merchant and business owner. You are not an employee, legal agent, franchise, or partner of Torgify.
• You retain sole legal responsibility for catalog creation, inventory management, order processing, pricing, quality assurance, and customer satisfaction.

2. Mandatory FSSAI & Regulatory Compliance

• Food Safety & FSSAI License: Any seller offering cooked food, beverages, groceries, dairy, bakery items, or packaged food must hold a valid registration or license issued by the Food Safety and Standards Authority of India (FSSAI).
• Sellers are 100% legally liable for food quality, hygienic preparation, non-adulteration, and compliance with shelf-life/expiry date mandates under Indian law. Torgify holds zero liability for food safety violations.

3. Taxation, Invoicing & GST Compliance

• Sellers are independent tax entities responsible for calculating, collecting, and remitting all applicable Goods and Services Tax (GST), TCS under Section 52 of the CGST Act, and municipal levies.
• Sellers must provide valid tax invoices/bills directly to buyers upon request for all fulfilled orders.

4. Price Parity & Fair Pricing Guarantee

• Sellers agree to maintain transparent pricing and avoid price gouging. Listed product prices on Torgify must not exceed the Maximum Retail Price (MRP) or the physical store shelf price.

5. Prohibited & Restricted Products

Sellers strictly CANNOT list, offer, or sell the following categories:

• Illegal drugs, narcotics, prescription-only medicines without license, or unapproved health supplements.
• Firearms, weapons, explosives, fireworks, or hazardous chemical substances.
• Stolen items, counterfeit goods, or copyright-infringing replicas of branded products.
• Pornographic, obscene, or adult-oriented merchandise.
• Alcohol or tobacco products without clear display of valid statutory licenses.
• Expired, spoiled, damaged, or tampered consumer goods.

6. Customer Data Protection & Anti-Spam Rules

• Buyer contact information (name, phone number, location) provided for an order must be used STRICTLY for order fulfillment and delivery coordination.
• Sellers are prohibited from transmitting unsolicited promotional SMS/WhatsApp messages, selling buyer data, or engaging in harassment. Violations will result in permanent account termination.

7. Intellectual Property & Marketing License

• Sellers grant Torgify a non-exclusive, worldwide, royalty-free license to feature their business name, logo, storefront imagery, and catalog listings across Torgify digital properties, search engines (Google Shopping), advertisements, and promotional media.

8. Fulfillment, Disputes & Account Suspension

• Sellers agree to process accepted orders within reasonable timeframes and maintain high service standards.
• Torgify reserves the right to immediately suspend or ban any shop account receiving recurring buyer complaints regarding fraud, non-delivery, or fake listings.

Privacy Policy

1. Data Collection

• Buyers: We collect your phone number, name, and delivery address to facilitate orders. Location data (GPS) is only accessed when you explicitly permit it for calculating delivery distance or sharing with sellers.
• Sellers: We collect your business details, contact information, and exact shop coordinates to display to buyers.

2. Data Usage & Sharing

• We do not sell your personal data to third-party ad networks.
• Buyer-Seller Sharing: To facilitate local commerce, a buyer's contact details and address are shared with the seller when an order is placed. Similarly, the seller's contact details are public.

3. Data Security

• While we use standard encryption to protect your data, no internet transmission is 100% secure. You share information at your own risk.

Terms of Service

1. Acceptance of Terms

By registering on torgify.com as a buyer or seller, you agree to abide by these Terms of Service. If you do not agree, you must immediately cease using the platform.

2. Platform Modifications & Uptime

Torgify reserves the right to modify, suspend, or discontinue any feature of the platform at any time without prior notice. We do not guarantee 100% server uptime and are not liable for business losses due to technical outages.

3. Right to Terminate

Torgify administrators retain the absolute right to terminate or suspend any user account (buyer or seller) without warning if we suspect fraudulent activity, violation of policies, or abusive behavior.

4. Governing Law

These terms shall be governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the local courts where Torgify's parent entity is registered.

Shipping & Delivery Policy

1. Fulfillment Methods & Charges

• Free Store Pickup: Buyers can order online and pick up items directly from the seller's physical shop with 0 delivery fee.
• Local Seller Delivery: Sellers fulfill local orders within their operating radius (typically 0-15 km). Delivery charges, if any, are set by the seller and clearly shown at checkout.

2. Delivery Timeframes & Order Processing

• Same-Day / Express Local Delivery: Most local orders are processed and delivered within 1 to 24 hours depending on shop operating hours and distance.
• Direct Communication: Buyers receive seller contact details and live WhatsApp order updates to coordinate pickup or delivery times conveniently.

Return & Exchange Policy

1. Return Window & Eligibility

• Defective or Damaged Products: If a product is received damaged, defective, or different from described, buyers are eligible for a return or replacement within 7 days of purchase/delivery.
• Item Condition: Items must be returned unused, undamaged, and in their original packaging with all tags intact.

2. Product Exchanges

• In-Store & Local Exchanges: Buyers can exchange items for a different size, color, or variant by visiting the seller's store or contacting the seller directly within 7 days.

3. Refund Processing

• Direct Refund Handling: Since payments are made directly to the seller via Cash or UPI, approved refunds are issued directly by the seller via Cash or UPI transfer upon inspection of the returned product.